Halifax at 84-86 High Road shuts for good on Wednesday 4 November, cash machine included. Lloyds a few doors along is where the bank sends customers next.
Halifax’s Ilford branch at 84-86 High Road closes for good on Wednesday 4 November. The cash machine at the branch will close too.
The bank gives its reason in its branch closure notice. “With most now using our app, online services or phone banking, we’re closing our Ilford branch,” it says.
Where Halifax sends customers
Halifax customers can use any Lloyds, Halifax or Bank of Scotland branch. The nearest is close by. The notice names Lloyds at 102-104 High Road, IG1 1DS as the alternative branch.
Halifax lists these hours for the Lloyds branch:
| Day | Hours |
|---|---|
| Monday, Tuesday, Thursday, Friday | 9.30am to 4.30pm |
| Wednesday | 10am to 4.30pm |
| Saturday | 9.30am to 3pm |
| Sunday | Closed |
It says the Lloyds branch has a counter, cash machines inside and outside, a self-service zone, a talking cash machine and level or ramp access.
Cash, cheques and paying in
The notice lists these other options:
- Free cash machine: Lloyds, 102-104 High Road, IG1 1DS.
- Post Office: Ilford Post Office, Unit 50, Middle Level, The Exchange, IG1 1DQ. Halifax customers can pay in and take out notes and coins, pay bills and check balances there. Cheques are not accepted.
- Cash In and Out machine: at Asda, London Road, Barking, IG11 8AA. It takes and pays out cash on a debit card, free of charge.
- PayPoint: personal customers can pay in cash through the Halifax app at PayPoint shops. The limit is £300 a day and £600 a month.
- Cash at the till: participating shops let you take out up to £50 with a debit card and PIN, with no purchase needed.
Who the bank told
Halifax’s second notice says it contacted:
- the MP for Ilford South
- the Post Office’s banking team and senior representatives
- the National Federation of Sub Postmasters
- the local Citizens Advice
- the local Chamber of Commerce
It says staff phoned customers who use the branch as their main way of banking. Branch staff also held a digital support event.
What it means for you
- The branch closes on Wednesday 4 November. After that, use Lloyds at 102-104 High Road.
- Your account does not change. Halifax says you can bank at any Lloyds, Halifax or Bank of Scotland branch.
- Help is on the phone. Halifax’s number is 0345 720 3040. The free Digital Helpline on 0345 222 0333 offers one-to-one help with online banking, Monday to Friday, 9am to 6pm.
- LINK reviewed cash access first. The independent Cash Access Assessment is on the LINK website. Halifax says residents and local organisations have 28 days to ask for a review or appeal.
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